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Clear Summit Group

Care Coordinator

Call Ctr. – Etobicoke , Ontario
Department Call Ctr.
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $16

We are Tutor Doctor. Our mission statement is to change the trajectory of a student’s life. The Care Centre is at the frontline of supporting this mission by providing world class service to all our customers – our franchisees, leads and tutors. We strongly believe that all our interactions require relationship building. 

 

WHY WORKING IN THE CARE CENTRE IS AWESOME:

• Growth opportunities

• Paid training to develop your skills

• Flexible shifts scheduled around your availability 

• Friendly and enjoyable environment with free coffee

• Benefits after completing probation  

 

VALUES

Understanding. Curiosity. Ingenuity. Ownership. Grit. 

In addition to our values, this is what you’ll have to bring to the table:

• 1-2 years of customer service experience – sales/retail industry preferred

• Able to work within the hours of operation (Hours: Monday - Friday: 9am to 11pm, Saturday 10am to 6pm and Sunday 11am to 7pm)

• Clear communication skills, excellent in verbal and written English

• Strong attention to detail

• Great problem solving and reasoning skills

• Strong computer skills 

• Teamwork

 

What you’ll be doing:

• Answer all lead calls on behalf of our franchisees 

• Convert inbound and outbound calls into consultations 

• Maintain a 75% live call booking average

• Provide accurate rates to leads that call 

• Through follow up of all lead calls (missed calls, voicemails and all dropped calls)

• Prioritize leads calls for speed to lead (one hour target follow up)

• Daily KPI tracking 

• Accurately record lead details into the system and document all call information

• Daily KPI tracking 

 

What you didn’t know about us:

The strength of each member created Team Awesome!

Thank You
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Apply for this Job
  • Location
    Etobicoke , Ontario
  • Department
    Call Ctr.
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $16
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